Operating outside the insurance model allows us to provide truly personalized, flexible therapy without system restrictions. This approach gives you greater privacy, more control over your treatment, and the freedom to focus on real, lasting growth—without the limitations of insurance. While we primarily work with self-pay clients, we have a limited number of insurance slots available. If cost is a concern, ask us about our sliding scale—we’re happy to chat!

If you have out-of-network (OON) benefits or insurance coverage for providers who are not in-network, you will pay the full fee upfront. We will then provide you with a monthly superbill containing the necessary information to submit to your insurance provider for reimbursement. The amount reimbursed will depend on your individual plan. To determine if you have OON benefits, you can contact your insurance provider directly and ask the following questions:

• Do I have OON benefits for mental health services? 

• What is my OON deductible?

• What is the reimbursement for CPT code 90834?

• What is the process for submitting a claim?

You can access your invoices/superbill in the Client Portal.

• Individual therapy: 45 minutes

• Couples therapy: 50 minutes

Clients typically begin therapy on a weekly basis for the first 3 months to build rapport and establish a strong foundation for the therapeutic relationship. After this period, session frequency may be adjusted as clinically appropriate in consultation with your therapist. In most cases, clients will be assigned a recurring appointment time reserved specifically for their sessions. The length of treatment varies from person to person, depending on the support they are seeking. We will tailor the approach to you, and the frequency and duration of sessions will be an ongoing conversation, adapted to your individual treatment process.

We do not offer in-person services at this time.

Our practice has a 24-hour cancellation policy. Clients who cancel with less than 24 hours’ notice or miss their scheduled session will be charged the Late Cancellation/No Show Fee, which is equal to the full session fee or the full amount reimbursed by insurance (not the co-pay amount).

The No Surprises Act was enacted to protect clients from unexpected medical bills, particularly from out-of-network providers they did not choose. While this is less relevant when voluntarily working with an out-of-network provider with agreed-upon session fees for mental health services, clients are still entitled to a Good Faith Estimate (GFE). The GFE is an estimate of expected charges before care is provided for self-pay or uninsured clients. You are entitled to a GFE, which is available upon request.

We offer a 15-minute phone call to discuss your reasons for seeking therapy, answer any questions you have about the therapist or their approach, and get a sense of the rapport and “fit” between you and the therapist. We encourage clients to connect with a few therapists to ensure the best match for their needs.

The first session at MHM establishes a strong foundation for therapy. Beforehand, you’ll complete comprehensive intake paperwork that covers your history, reasons for seeking therapy, current stressors, symptoms, and mental health background. This allows the therapist to enter the session well-informed, creating a collaborative space to get to know each other and set therapeutic goals while addressing your current concerns.

It’s completely normal to feel unsure about the fit, and while it can be disappointing or frustrating, it’s sometimes part of the process of finding the right therapist for you. We recommend discussing your concerns with your therapist to explore what isn’t working, whether adjustments can be made, or if it’s best to transfer care. If you decide to move on, you’re welcome to work with another therapist in our practice or transfer to a different provider. We’re happy to assist with a smooth transition and offer insights to support your new therapist.